x1skybet
Privacy Policy

1. Scope of Information Collection

x1skybet is committed to maintaining a fair and transparent relationship with you. We collect only the information that is necessary to provide our services. The different categories of information are described below:

1.1 Personally Identifiable Information

• Full name (in Bengali or English)
• Date of birth (for age verification — only those aged 21 or above may register)
• Active email address
• Username and password (stored in encrypted form)
• National ID card or passport number (if identity verification is required)

1.2 Financial Information

• bKash, Nagad, or Rocket mobile number (for transactions)
• Deposit and withdrawal history
• Transaction amounts and timestamps
• Visa or Mastercard details (where applicable, secured in accordance with PCI-DSS standards)

1.3 Usage Information

• IP address and device information
• Browser type and version
• Activity logs on the platform (login times, game sessions, betting history)
• Cookie and session data

1.4 Communication Information

Messages exchanged when you contact our customer service team via live chat or email may be recorded. This helps us improve service quality and resolve disputes.

2. Methods of Information Collection

x1skybet collects your information through the following methods:

• Information you provide directly: Information you submit directly through registration forms, verification processes, payment forms, or when contacting customer service.
• Automatic collection: When you visit the x1skybet website, certain information is automatically collected through cookies, web beacons, and similar technologies.
• From third parties: Necessary information may be received from payment processors (such as bKash, Nagad, Rocket) and identity verification services.
• Public sources: In certain cases, publicly available information may be used for fraud prevention or age verification purposes.

3. Purposes of Information Use

Collected information is used only for specific and lawful purposes. x1skybet uses your information for the following purposes:

3.1 Account Management and Service Delivery

Information is required to create, verify, and manage your account. This information is essential to confirm age verification and ensure all your activities on the platform run smoothly.

3.2 Processing Financial Transactions

Financial information is essential to process deposits of a minimum of ৳200 and withdrawals of a minimum of ৳500 via bKash, Nagad, or Rocket. Transactions are generally completed within 5 to 30 minutes.

3.3 Security and Fraud Prevention

Information is used to ensure account security, detect unauthorized access, and prevent money laundering or fraudulent activity.

3.4 Compliance with Legal Obligations

There are obligations to retain and disclose information as required under applicable laws and regulations. This is necessary to comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) policies.

3.5 Improving Customer Service

Usage patterns are analyzed to provide 24/7 live chat support in Bengali and to continuously improve service quality.

3.6 Promotional Communications

With your consent, you may be informed by email about x1skybet bonus offers, promotions, and news. You have the right to withdraw this consent at any time.

4. Sharing Information with Third Parties

x1skybet never sells or rents your personal information. However, information may be shared with trusted third parties in specific circumstances:

• Payment processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Visa or Mastercard to process transactions.
• Identity verification services: Information may be shared with authorized verification agencies to complete the KYC process.
• Technology and software partners: Limited information may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe to manage game sessions.
• Legal authorities: Information may be provided to relevant authorities in the case of a court order or legal requirement.
• Fraud prevention organizations: Necessary information may be shared with partner organizations working to prevent fraudulent activity in the online gaming industry.

All of the above third parties operate under strict confidentiality agreements and are not permitted to use your information beyond the instructions of x1skybet.

5. Cookies and Tracking Technologies

The x1skybet website uses cookies and similar tracking technologies. A cookie is a small data file stored in your browser.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure the basic functioning of the website. Without these, the platform will not work properly.
• Analytical cookies: Used to understand how users interact with the site, which helps us improve our services.
• Functional cookies: Used to remember your preferences and settings, such as language preference.
• Security cookies: Used to detect fraudulent activity and ensure account security.

5.2 Cookie Controls

You can choose to accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may disrupt certain website functions and you may experience difficulty using the service.

6. Data Storage and Security

x1skybet applies industry-standard security measures to ensure the protection of your personal information:

• SSL encryption: Our website is secured with SSL (Secure Socket Layer) encryption, which encrypts all data transfers between your browser and our servers.
• Data encryption: Passwords and sensitive financial information are stored using strong encryption algorithms.
• Access controls: Only authorized staff can access your information on a need-to-know basis.
• Regular security assessments: Our systems undergo regular security testing and updates.
• Two-factor authentication: Two-factor authentication is available for additional account protection.
• Server security: Our data centers are protected by firewalls, intrusion detection systems, and 24/7 monitoring.

While we take the highest security measures, no system on the internet is completely impenetrable. It is your own responsibility to keep your account password confidential and to avoid logging in from unfamiliar devices.

7. Information of Minors

x1skybet strictly does not provide services to anyone under the age of 21. Our platform is for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

If we become aware that a minor is using our services or has provided information, we will immediately close that account and delete the relevant data. If a guardian suspects their child is using our platform, please contact [email protected] immediately or let us know via live chat.

8. Your Rights

As a registered user of x1skybet, you have the following rights:

8.1 Right of Access to Information

You have the right to know what information we hold about you. Upon sending a request to [email protected], we will provide you with a copy of your information.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request that it be corrected. Information can be updated through account settings or via customer service.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a specified period due to legal obligations.

8.4 Right to Object to Processing

You have the right to object to the use of your information for marketing purposes. You may unsubscribe from promotional emails at any time.

8.5 Right to Data Portability

You may request to receive your information in a structured and machine-readable format.

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat. We will respond to your request in a timely manner.

9. Data Retention Period

x1skybet retains your personal information only for as long as necessary. The retention periods for specific types of information are as follows:

• Account information: For as long as your account is active and for a defined period after closure as required by legal obligations.
• Financial transaction records: For at least five years in accordance with financial regulations.
• KYC documents: For the period determined by applicable legal requirements.
• Customer service communications: For a reasonable period for service quality improvement and dispute resolution.
• Cookie data: From a single session up to several months, depending on the type of cookie.

Once the data retention period ends, x1skybet securely deletes the information or anonymizes it in a way that it can no longer be linked to any specific individual.

10. Changes to This Policy

x1skybet may update this privacy policy from time to time. Reasons for changes may include:

• Changes in laws and regulations
• Changes to our services or technology
• Improvements based on user feedback or suggestions
• Changes in security and privacy standards

For significant changes, we will notify you by email or through a notice on the platform. The date of each update will be noted at the top of this policy. If you continue to use x1skybet after changes are made, it will be considered that you have accepted the updated policy. We therefore recommend reviewing this policy periodically.

11. Contact

If you have any questions, comments, or requests regarding this privacy policy, please contact us:

• Live Chat: 24/7 instant support in Bengali
• Email: [email protected]

We strive to respond to all privacy-related requests in a timely and professional manner. Protecting your information is our responsibility, and we are always committed to fulfilling that responsibility.

For more information, please also visit our Terms and Conditions and Responsible Gaming pages.